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Traffic Wales information line 0300 123 1213

Rydym yn croesawu galwadau’n Gymraeg | We welcome calls in Welsh

Contact us
The Welsh Government’s traffic information service for motorways and trunk roads in Wales

Accessibility Statement for Traffic.Wales

Using this website

This website is run by Traffic Wales, a Welsh Government service.We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

This website’s accessibility

We know some parts of this website aren’t fully accessible:

  • live CCTV video streams do not have captions
  • some map-based elements are not compatible with screen readers
  • some images do not have good alternative text
  • some documents are in PDF format and are not accessible

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille. Please tell us the format you need. If you use assistive technology please tell us what this is.

email: [email protected]

call: 0300 123 1213

Reporting accessibility issues with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact: [email protected]

You can also contact us by telephone or post.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Traffic Wales is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues with PDFs and other documents

Some of PDFs don not meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.

We plan to either fix these or replace them with accessible HTML pages by December 2020.

Issues with images, video and audio

Images on pages do not always have suitable alternative text. Some images are missing alternative text and some have incomplete text. We plan to identify and fix these by December 2020

Live CCTV video streams do not have captions. We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Issues with interactive elements and transactions

Some map-based elements are not compatible with screen readers, because interaction with the map is required in order to display pop-up boxes.

We are working with our third party suppliers to improve this aspect in the future. Our bilingual traffic updates for incidents and major roadworks are available in a text-based format on the Road Traffic Alerts page and through the other formats.

How we tested this website

This website was last tested on July 30th. The test was carried out by S8080 Ltd.

We tested a combination of core templates, commonly used templates and complex templates.

We tested:

our main website platform, available at  This statement was prepared on 22 September 2020. It was last updated on 22 September 2020.


Call the Traffic Wales information line
0300 123 1213

Rydym yn croesawu galwadau’n Gymraeg
We welcome calls in Welsh

Contact us