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Traffic Wales information line 0300 123 1213

Rydym yn croesawu galwadau’n Gymraeg | We welcome calls in Welsh

Contact us
The Welsh Government’s traffic information service for motorways and trunk roads in Wales

North and Mid Wales Trunk Road Agent (NMWTRA)

North and Mid Wales Trunk Road Agent (NMWTRA) is responsible for managing, maintaining and improving the strategic road network in North and Mid Wales on behalf of the Welsh Government

About us

NMWTRA manages, maintains and delivers improvements on the strategic road network in North and Mid Wales on behalf of the Welsh Government.

NMWTRA operates on the basis of a partnership between the 8 North and Mid Wales local authorities.

  • Ceredigion County Council
  • Conwy County Borough Council
  • Denbighshire County Council
  • Flintshire County Council
  • Gwynedd Council*
  • Isle of Anglesey County Council**
  • Powys County Council
  • Wrexham County Borough Council

* Gwynedd Council acts as Lead Authority for the partnership

** Isle of Anglesey County Council whilst part of the partnership, do not provide trunk road services.

Network management

Our Network Management function is responsible for day-to-day monitoring and the availability of the road network. It includes operation of the North Wales Traffic Management Centre control room, the Traffic Officer Service and coordination of works on the highway.

Asset management

The agency is responsible for maintaining the condition and value of the Welsh Government’s trunk road assets. Assets include:

  • The highway
  • Bridges and structures, including tunnels
  • Electrical (street lighting, pedestrian crossings, lighting units, vehicle activated signs)
  • Intelligent transport systems
  • Traffic signals
  • Safety barriers
  • Signs
  • Soft estate (including highway verges and planted landscape areas)

Capital maintenance

Capital schemes are designed to improve a part of the trunk road network and enhance its value over an extended period of time (as opposed to maintenance of the existing asset). It includes the cost of procuring, constructing and installing the new element of the network, whether for replacement of worn or obsolete assets or as an addition to the existing network.

Routine maintenance

The Operations Unit is responsible for the operational management of the trunk road network. The general day-to-day operations are extremely important, ensuring that the roads are kept to standards for the safe use of everyone who wishes to use them.

The serviceability of the network is paramount and we undertake the following range of activities through our service providers:

  • Safety patrols
  • Drainage cleansing
  • Grass cutting
  • Weed control
  • Highway sweeping
  • Litter
  • Sign cleaning
  • Safety fence repair
  • Traffic signals maintenance
  • Street lighting maintenance
  • Technology systems maintenance
  • Structures routine maintenance
  • Tunnel routine maintenance
  • Winter service / precautionary salting
  • Emergency response
  • Maintenance of Welsh Government properties.

Business management

Our Business Management function provides essential support to whole Agent. It encompasses finance, contract performance management, third party claims, business planning, health and safety, customer services, ICT support, office management and integrated management systems.

The Traffic Wales communications team based in North Wales Traffic Management Centre collaborates with network management teams in NMWTRA and SWTRA to provide latest traffic information on our public platforms.

NMWTRA offices are located throughout North and Mid Wales. Network control is operated from the North Wales Traffic Management Centre, Conwy.

NMWTRA staff are employed by Gwynedd Council. All vacancies across our service are advertised on the Gwynedd Council website

The following posts are currently being advertised. Click on titles below to apply:

Tunnel Asset and Compliance Manager, Conwy

Senior Claims Recovery and Regulatory Officer, Bangor

Service information

NMWTRA manages the North and Mid Wales area of the Welsh Government's strategic road network. The service covers 1080 kilometres (670 miles) of trunk road including three A55 tunnels.

To report an issue on our network, go to the Contact us page

View the network map

NMWTRA manages the Welsh Government Traffic Officer Service in the North Wales area.

Welsh Government Traffic Officers

If you have recently been assisted by a Traffic Officer, complete this form to send us feedback:

Traffic Officer survey form

NMWTRA is responsible for the coordination of works affecting the motorway and trunk road network in North and Mid Wales.

Street works and abnormal loads information

NMWTRA coordinates and enables the delivery of highway maintenance and improvements.

Our current contract’s supply chain include local authority partnerships, framework civil and surfacing contractors, framework multi-disciplinary consultants and framework technology, mechanical and electrical providers.

The Business Management section develops and maintains a Business Management System certified by a registered United Kingdom Accreditation Service (UKAS) approved verification body.

The Agent has certified Quality Management Systems to ISO 9001:2015 (Certificate Number: FS 538262).

Environmental Management Systems are certified to ISO 14001:2015 (Certificate Number: EMS 552018 ).

Occupational Health and Safety Management Systems have been implemented to ISO 45001:2018 (Certificate Number: OHS 537501).

ISO logos

NMWTRA has achieved Investors in People status.

Investors in People


Traffic Officer survey

If you have recently been assisted by a Traffic Officer, complete this form to send us feedback

Call the Traffic Wales information line
0300 123 1213

Rydym yn croesawu galwadau’n Gymraeg
We welcome calls in Welsh

Contact us