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Traffic Wales information line 0300 123 1213
The Welsh Government's
traffic information service

Terms and conditions

Access and use of the Traffic Wales website by you constitutes your acceptance of these Terms and Conditions, which take effect from the date of first use.

Traffic Wales is the Welsh Government's traffic information service, delivered by the South Wales Trunk Road Agent (SWTRA) and the North and Mid Wales Trunk Road Agent (NMWTRA). In these terms and conditions and throughout this website (unless otherwise stated), “we” or “us” refers to the agencies collectively providing the Traffic Wales information service. These comprise the Welsh Government, NMWTRA and SWTRA.

 

Content disclaimer

Considerable effort has been made to ensure that the information contained on this site is accurate. However, this information is made available STRICTLY on the basis that the Welsh Government, its employees, agents, representatives and all others associated with writing, editing, approving or publishing, or any other kind of work in connection with the information:

  1. disclaim any and all responsibility for any inaccuracy, error, omission, lateness or any other kind of inadequacy, deficiency, or flaw in, or in relation to, the information; and
  2. (without limiting (1) above) fully exclude any and all liability of any kind, including negligence on the part of any and all of them to any person or entity that chooses to rely on the information; and
  3. cannot guarantee all information will be available bilingually where our website relies on 3rd party data or systems. 

 

Live information we generate from our traffic management centre systems and in our social media channels is produced in Welsh and English. Where our website relies on 3rd party data or systems, we endeavour to translate as much of the data as possible to present it bilingually, but some elements may only be available in English.

 

Road network coverage

Traffic Wales provides traffic information for the motorway and trunk road network in Wales. Click here to view a map of our road coverage. Local roads are managed by local authorities. Motorways and trunk roads in England are managed by Highways England.

Our road traffic map, supplied by Elgin, includes various forms of traffic-related information from the Welsh Government road network, local authorities throughout Wales and the Highways England road network. Full details of road coverage and the data published are described within the information panel of the map.

Our road traffic alert page gives updates sourced from our Welsh Government traffic management centres and from Highways England, up to approximately 20 miles beyond the Wales/England border.

Our CCTV camera pages show images from the Welsh Government’s road network only.

 

Road traffic incidents

Please note that a traffic alert may not be published if the effects of an incident are expected to last fewer than 20 minutes. 

We endeavour to provide local road incident information that impacts on the trunk road network, but we cannot guarantee its accuracy.

 

Planned roadworks and events 

Published planned dates may be subject to change at short notice for various reasons, such as adverse weather conditions. We endeavour to maintain the accuracy of planned information, but we may not always be able to publish late changes. 

Future planned works and events may not be available for local road networks.

All third party information is supplied on a best endeavours basis and may be withdrawn at any time and without notice.

 

Diversion routes

For planned and unplanned road closures impacting the Welsh Government road network, we endeavour to publish the diversion route within the road traffic map. We are currently growing this aspect of our service and may not always be able to publish the diversion route online. Diversions continue to be sign-posted at the roadside for road users to refer to during journeys. 

 

Traffic Wales social media use

We operate a number of social media channels to communicate traffic information, the work we do and to promote/support transport-related campaigns.

Our accounts are monitored between the hours of 07:00 – 19:00 Monday to Friday. However, these times may alter due to incidents, events and adverse weather. 

We regret we are unable to respond to all enquiries and messages we receive through social media but endeavour to do so as much as we can. We welcome feedback, ideas and engagement from all our followers about the work we do.

 

Copyright information

For our copyright policy, please refer to our Copyright statement.

 

Hyperlinking

The Welsh Government is content for users to establish hyperlinks to this site. However, Traffic Wales web pages should load into the user's entire window and should not be loaded into frames on your site.

If you wish to include Traffic Wales web pages within a portal site, please contact us with your name, contact details and a description of your portal site

If you wish to reproduce our road traffic alert data or CCTV images, we encourage you to use the supported methods described in our Developers page.  

If you wish to display our Traffic Wales information line telephone number, please display it as “Traffic Wales information line 0300 123 1213”. Do not include further numbers from our interactive telephone menu, as these options are subject to change.

 

Linked websites

The Welsh Government is not responsible for the content or reliability of linked websites and does not necessarily endorse the views expressed within them. Listing shall not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over availability of the linked pages.

 

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from the Traffic Wales websites.

 

Disclaimer

The Traffic Wales website, information, products and services (or third party information, products and services), are provided 'as is' without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that make it available are free of viruses or represent the full functionality, accuracy, reliability of the materials. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from use or loss of use of, data, or profits, arising out of or in connection with the use of the Traffic Wales website.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.


Call the Traffic Wales information line
0300 123 1213
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